SAP® Printing

Prac­ti­cal case

In many com­pa­nies SAP® is a cen­tral sys­tem for dai­ly busi­ness. Often several SAP® sys­tems are used for the dif­fe­rent depart­ments to sup­port the employees in their tasks. Among other things, pro­duc­tion plans, ship­ping labels or deli­very notes are gene­ra­ted from the SAP® sys­tem, which must be prin­ted out in the respec­ti­ve departments.

Howe­ver, if an error occurs here and the print job is not prin­ted out in time, the ent­i­re work­flow comes to a standstill. Trucks can­not be loa­ded, deli­ve­ries can­not be com­ple­ted and dispatched.


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The hel­pdesk then recei­ves a ticket and has to search for the cau­se: Is the pro­blem alrea­dy during data genera­ti­on in SAP® or only during trans­fer to the print ser­ver or at the prin­ter its­elf? Sin­ce the necessa­ry infor­ma­ti­on for a quick and tar­ge­ted ana­ly­sis is often mis­sing, the cor­rec­tion of the error can be a leng­thy process.

Chal­len­ges in detail

Out­put devices are defi­ned on the SAP® sys­tems, which must be logi­cal­ly lin­ked to prin­ter queu­es on the respec­ti­ve print ser­vers. If incor­rect assign­ments are made here or if a print ser­ver can­not be reached, the print request is stuck.

The feed­back from SAP® that the user recei­ves only sta­tes that the job is out of SAP®, but does not allow any con­clu­si­ons as to whe­ther the docu­ment has real­ly arri­ved in the prin­ter tray.

SAP® prin­touts are often time-cri­ti­cal. Delays or even unmar­ked test pages cau­se expen­si­ve wrong deli­ve­ries and addi­tio­nal costs.

The time-con­suming admi­nis­tra­ti­on of out­put devices and prin­ter queu­es con­si­der­ab­ly incre­a­ses the workload and the effort requi­red for com­mu­ni­ca­ti­on bet­ween the various teams in the IT depart­ment, sin­ce the dif­fe­rent plat­forms have dif­fe­rent responsibilities.

Reli­able feed­back and trans­pa­ren­cy over the ent­i­re prin­ting pro­cess could help here.

The advan­ta­ges at a glance

  • Trans­pa­ren­cy through proac­ti­ve moni­to­ring of the ent­i­re print path
  • SAP® cer­ti­fied inter­face BC-XOM
  • SAP® cer­ti­fied inter­face S/4HC-ES-PRINT-OMS
  • Sup­port of all print access methods
  • All ope­ra­ti­ons of the BC-XOM inter­face are supported
  • Reli­able feed­back of the prin­ter sta­tus from SAP®
  • Maxi­mum secu­ri­ty through high availability
  • Con­nec­tion to the Acti­ve Direc­to­ry in accordance with Micro­soft secu­ri­ty specifications
  • Reli­ef of the IT depart­ment and user hel­pdesk & incre­a­se of ser­vice quality
  • Satis­fied users and customers
  • Sin­gle-Point-of-Con­trol for Win­dows, Unix and SAP®
  • Encryp­ted and com­pres­sed data transmission
  • Sup­port of addi­tio­nal prin­ting opti­ons, e.g. prin­ter tray selc­tion, label prin­ting and barcodes


Espe­cial­ly for prin­ting in SAP® envi­ron­ments, AKI pro­vi­des a cen­tral tool that gives Micro­soft and SAP® admi­nis­tra­tors and the hel­pdesk trans­pa­ren­cy over the ent­i­re prin­ting envi­ron­ment. This allows rapid trou­ble­shoo­ting and direct error correction.

Con­fi­gu­ra­ti­on, admi­nis­tra­ti­on and ope­ra­ti­on of the SAP® print infra­st­ruc­tu­re and con­nec­ted print ser­vers is done from one gra­phi­cal user inter­face. Out­put devices are set up simul­ta­ne­ous­ly on several SAP® sys­tems, con­nec­tions bet­ween the out­put devices on the SAP® sys­tems and the selec­ted tar­get queue are che­cked for func­tio­n­a­li­ty and set­tings of LOMS and ROMS are managed.

Con­fir­ma­ti­ons about the print sta­tus are reli­ab­ly sent direct­ly to the SAP® sys­tems. For cri­ti­cal print pro­ces­ses, the high avai­la­bi­li­ty of print func­tio­n­a­li­ty from the SAP® sys­tems can also be ensured.

In addi­ti­on, the soft­ware hel­ps to clear­ly iden­ti­fy test pages by means of water­marks so that the­re is no con­fu­si­on with pro­duc­ti­ve printouts.

The encryp­ted trans­mis­si­on of out­put requests ensu­res maxi­mum secu­ri­ty. In addi­ti­on, the data can be com­pres­sed – an important cri­ter­ion in the case of several loca­ti­ons with decen­tra­li­zed prin­ting, but with limi­ted bandwidth.

Addi­tio­nal prin­ting opti­ons, such as prin­ter tray selec­tion or label prin­ting and the inte­gra­ti­on of bar­codes into the data stream, are pos­si­ble without addi­tio­nal tools or com­plex scripts.

Pro­duct Brochure

For more infor­ma­ti­on about Prin­Tau­rus for SAP®, plea­se refer to our pro­duct brochu­re (PDF).



Tell us if we can sup­port you. Get in touch with us. Without obli­ga­ti­on and at any time.

For direct enqui­ries you can also con­ta­ct us by pho­ne: +49 (0)931 32155–0