High Avai­la­bi­li­ty Printing

Prac­ti­cal case

When it comes to pati­ent data in the emer­gen­cy room, every minu­te counts! Admis­si­on papers, labo­ra­to­ry labels, medi­ca­ti­on and tre­at­ment plans must be prin­ted out quick­ly and reli­ab­ly in order to gua­ran­tee the pati­ent the best pos­si­ble care. If the prin­ter fails or the docu­ments are not in the prin­ter tray as plan­ned, time-cri­ti­cal pro­ces­ses come to a standstill. This results in unne­cessa­ry wai­t­ing times and hel­pdesk calls. The hos­pi­tal staff and pati­ents are annoyed.



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But it’s not only when the health of pati­ents is at sta­ke that prin­ting must not be dis­rup­ted or fail. If a print ser­ver is not avail­ab­le at night, e.g. if pick­lists from SAP® are to be prin­ted out time-con­trol­led for order pro­ces­sing the next day, deli­ve­ries of goods can­not be picked and ship­ped on time.

The con­se­quen­ces are dis­sa­tis­fied cus­to­mers, stres­sed per­son­nel, time pres­su­re and unne­cessa­ry costs.

Chal­len­ges in detail

When con­si­de­ring a fail­u­re-pro­of prin­ting envi­ron­ment, it is important to rely on the hig­hest pos­si­ble degree of auto­ma­ti­on in order to avoid time los­ses due to time-con­suming trou­ble­shoo­ting and manu­al intervention.

In addi­ti­on, the cho­sen con­cept should be based on stan­dards and be easi­ly inte­gra­ted into the exis­ting envi­ron­ment with prin­ters, print ser­vers and sys­tems in the company.

The ent­i­re prin­ting pro­cess and all error sources that could ulti­mate­ly lead to a print fail­u­re must be inclu­ded for a total high avai­la­bi­li­ty solu­ti­on. Each sub-pro­cess should be che­cked and main­ten­an­ce cycles of the sys­tems invol­ved should also be taken into account.

The advan­ta­ges at a glance

  • Maxi­mum secu­ri­ty through high avai­la­bi­li­ty on several levels
  • Auto­ma­ted back-up con­cepts (no inter­ac­tion of user or hel­pdesk necessary)
  • Time cri­ti­cal pro­ces­ses and pro­duc­ti­vi­ty are not interrupted
  • Use of standards
  • Easy inte­gra­ti­on into exis­ting prin­ting infrastructure
  • All ope­ra­ti­ons of the BC-XOM inter­face are sup­por­ted (prin­ting from SAP®)
  • Avai­la­bi­li­ty of the sys­tems even during main­ten­an­ce peri­ods (back-up system/alternative prin­ter takes over)
  • Sup­por­ted print ser­ver sys­tems: Win­dows, Unix, Linux
  • 24/7 avai­la­bi­li­ty for all com­pa­nies with time-cri­ti­cal and sen­si­ti­ve processes
  • Hel­pdesk is relie­ved, ticket volu­me reduced
  • Reli­ef for the IT department
  • Satis­fied users and customers


AKI’s con­cept for a high-avai­la­bi­li­ty prin­ting envi­ron­ment covers the three essen­ti­al parts of the prin­ting process.

  • Avai­la­bi­li­ty of the print server

For a print job, e.g. from SAP®, the sys­tem first checks whe­ther the respon­si­ble print ser­ver can be reached. Other­wi­se, the request goes to a red­un­dant print ser­ver. All rele­vant sta­tus feed­back for the print job con­ti­nue to func­tion and all ope­ra­ti­ons of the cer­ti­fied BC-XOM inter­face are sup­por­ted. The solu­ti­on works for Win­dows, Unix and Linux print servers.

  • Avai­la­bi­li­ty of print paths and print devices

If a print device has a mal­func­tion, the sys­tem auto­ma­ti­cal­ly re-rou­tes to an alter­na­ti­ve device. The moni­to­ring of the prin­ter queue also detects pro­blems such as empty toner or no paper. Prin­ter groups with up to 10 devices can be configured.

  • Avai­la­bi­li­ty of the prin­ter map­pings for the user

The con­fi­gu­ra­ti­on for the prin­ter assign­ments on the cli­ent PCs are kept on several print ser­vers. If the mas­ter ser­ver fails, the prin­ter map­ping data is pul­led from a back­up ser­ver. The user does not noti­ce this during his work.


Tell us if we can sup­port you. Get in touch with us. Without obli­ga­ti­on and at any time.

For direct enqui­ries you can also con­ta­ct us by pho­ne: +49 (0)931 32155–0