TYROLIT uses AKI solution for integrating
different source systems for automatic printing of production orders
TYROLIT is one of the world’s largest manufacturers of bonded grinding, cutting, drilling and dressing tools as well as machines for the construction industry. The family-owned company of the Swarovski Group, with its headquarters in Schwaz/Tyrol, has been in existence since 1919 and currently employs over 4,600 people at 29 production sites in 12 countries and on five continents. TYROLIT manufactures 80,000 different products in the divisions Construction, Stone and Glass, Metal and Precision. These are offered to customers all over the world via the 36 sales companies and other distributors in 65 countries.
- Sector Industry
- Task Automation of production order printing
- Top challenge Automatically sorting engineering drawings into job papers when printing from different systems with subsequent stapling of printouts
- Solution AKI FAPrint
- Top benefit One single print job combines a job from SAP with PDF documents from the SAP document management CA-DMS; individual tray selection(DIN A3/DIN A4) depending on the format; subsequent bracketing of the printouts; no more manual sorting necessary; significant resource savings
TYROLIT has 580 network printers in use, mainly from Canon and HP. “With takeovers, however, printers from a wide variety of manufacturers are often added; nevertheless, we try to keep everything uniform,” explains Eduard Kohler, IT Global at TYROLIT. Most of the devices are multifunction printers. Until now, all printers were administered individually; important functionalities for effective management of the printer infrastructure were missing, as was central printer monitoring.
One of the most critical and resource-intensive output processes at TYROLIT is the printing of production orders.
A complete production order consists of content from various source systems: it consists of the production document provided by the SAP system as well as several lists and design drawings from the SAP document management CA-DMS. “We print 2,000 to 3,000 such production orders per day,” Kohler explains. The drawings have very different formats – DIN A4 and DIN A3. Previously, employees were tasked with fetching the documents from the various printers, then sorting them by hand into the right places and finally stapling the complete production order. It became particularly tricky when printers had problems and the required printouts were simply missing – in the SAP system, for example, there was no feedback whatsoever on what had happened to a print job.
TYROLIT wanted a new output management system. The core requirement was to automate the extremely resource-intensive sorting of drawings into SAP production orders as far as possible and at the same time significantly reduce the sources of errors – for example when manually assigning lists to drawings. In addition, TYROLIT needed a uniform front end for the users with management of their own printers and pending lists.
The administrators and support staff wanted a clear, intuitive print management interface for SAP and Office as well as for all other applications. Overall, physical printing was to be ensured and SAP was to be enriched with some convenience functions, such as qualified feedback after a print.
“The biggest challenge was to realise the accompanying print in batch – and not simply in dialogue. Because the latter would be technically very easy to do, but with 2,000 production orders per day it would be far too time-consuming,” says Kohler. After a market survey, two suppliers were shortlisted.
The PrinTaurus print management solution from AKI convinced TYROLIT. “The AKI solution was extremely elegant and appealed to us very much – especially because AKI runs on the Windows print servers and not in the SAP system,” explains the IT specialist. “And overall AKI was also the significantly more flexible and cost-effective option.” TYROLIT now uses PrinTaurus Commander, PrinTaurus for ERP, PrinTaurus PortMonitor and FAPrint. The support staff are now able to set up, administer and manage printers via a uniform interface – completely independent of the operating system.
“But what we like best of all is ‘FAPrint’,” explains Kohler. For the new development of the additional module “FAPrint” by AKI, the manufacturers of the converter software and the printers were also brought on board. This way, all technical questions could be clarified at an early stage and possible sources of error could be excluded. FAPrint creates a single print job and combines background printing from SAP with PDF documents from the SAP document management CA-DMS. The employee responsible determines the DIN A3/DIN A4 tray selection as well as the stapling or uses the standard defaults. If, for example, there is a paper jam or a printer cannot be controlled in the meantime, it is crucial that printing continues later at the right place so that none of the production orders is incomplete. This works perfectly thanks to AKI.
“Everything that we used to have to do manually is now done fully automatically – that saves a lot of resources,” explains Kohler. And users now also receive qualified feedback on the status of the print job directly – even in the SAP system. “We can also edit print data during the printing process and assign alternative printers, for example,” says Kohler happily. Every production job is printed completely and no more print jobs are lost.
IT expert Kohler sums up: “The software runs excellently and the technical expertise on the part of the contact persons at AKI is also convincing right down the line. You have to speak the same language to be able to translate business requirements into technology. You can see AKI’s solution competence directly in the FAPrint product. FAPrint is an absolutely critical and strategic application for us, with which we have been able to realise significant resource savings.”
- Printing from different systems is correctly sorted and stapled – in batch mode flawless SAP printing with spooling
- Qualified feedback on the status of print jobs from the SAP system
- No more lost printouts
- In case of interruptions, printing continues at the right place
- Significant resource savings
- Single point of control – central administration of the printer network with intuitive graphical interface