Cus­to­mer reference

TYROLIT uses AKI solu­ti­on for integrating
dif­fe­rent source sys­tems for auto­ma­tic prin­ting of pro­duc­tion orders

The cus­to­mer

TYROLIT is one of the world’s lar­gest manu­fac­tu­rers of bond­ed grin­ding, cut­ting, dril­ling and dres­sing tools as well as machi­nes for the con­struc­tion indus­try. The fami­ly-owned com­pa­ny of the Swa­rov­ski Group, with its head­quar­ters in Schwaz/Tyrol, has been in exis­tence sin­ce 1919 and cur­r­ent­ly employs over 4,600 peop­le at 29 pro­duc­tion sites in 12 coun­tries and on five con­ti­nents. TYROLIT manu­fac­tures 80,000 dif­fe­rent pro­ducts in the divi­si­ons Con­struc­tion, Stone and Glass, Metal and Pre­cisi­on. The­se are offe­red to cus­to­mers all over the world via the 36 sales com­pa­nies and other dis­tri­bu­tors in 65 countries.

  • Sec­tor Industry
  • Task Auto­ma­ti­on of pro­duc­tion order printing
  • Top chal­len­ge Auto­ma­ti­cal­ly sor­ting engi­nee­ring drawings into job papers when prin­ting from dif­fe­rent sys­tems with sub­se­quent stap­ling of printouts
  • Solu­ti­on AKI FAPrint
  • Top bene­fit One sin­gle print job com­bi­nes a job from SAP with PDF docu­ments from the SAP docu­ment manage­ment CA-DMS; indi­vi­du­al tray selection(DIN A3/DIN A4) depen­ding on the for­mat; sub­se­quent bra­cke­ting of the prin­touts; no more manu­al sor­ting necessa­ry; signi­fi­cant resour­ce savings

The task

TYROLIT has 580 net­work prin­ters in use, main­ly from Canon and HP. “With take­overs, howe­ver, prin­ters from a wide varie­ty of manu­fac­tu­rers are often added; nevertheless, we try to keep ever­ything uni­form,” exp­lains Edu­ard Koh­ler, IT Glo­bal at TYROLIT. Most of the devices are mul­ti­func­tion prin­ters. Until now, all prin­ters were admi­nis­te­red indi­vi­du­al­ly; important func­tio­n­a­li­ties for effec­ti­ve manage­ment of the prin­ter infra­st­ruc­tu­re were mis­sing, as was cen­tral prin­ter monitoring.

One of the most cri­ti­cal and resour­ce-inten­si­ve out­put pro­ces­ses at TYROLIT is the prin­ting of pro­duc­tion orders.

A com­ple­te pro­duc­tion order con­sists of con­tent from various source sys­tems: it con­sists of the pro­duc­tion docu­ment pro­vi­ded by the SAP sys­tem as well as several lists and design drawings from the SAP docu­ment manage­ment CA-DMS. “We print 2,000 to 3,000 such pro­duc­tion orders per day,” Koh­ler exp­lains. The drawings have very dif­fe­rent for­mats – DIN A4 and DIN A3. Pre­vious­ly, employees were tas­ked with fet­ching the docu­ments from the various prin­ters, then sor­ting them by hand into the right pla­ces and final­ly stap­ling the com­ple­te pro­duc­tion order. It beca­me par­ti­cu­lar­ly tri­cky when prin­ters had pro­blems and the requi­red prin­touts were sim­ply mis­sing – in the SAP sys­tem, for examp­le, the­re was no feed­back whatsoever on what had hap­pen­ed to a print job.

The solu­ti­on

TYROLIT wan­ted a new out­put manage­ment sys­tem. The core requi­re­ment was to auto­ma­te the extre­me­ly resour­ce-inten­si­ve sor­ting of drawings into SAP pro­duc­tion orders as far as pos­si­ble and at the same time signi­fi­cant­ly redu­ce the sources of errors – for examp­le when manu­al­ly assigning lists to drawings. In addi­ti­on, TYROLIT nee­ded a uni­form front end for the users with manage­ment of their own prin­ters and pen­ding lists.

The admi­nis­tra­tors and sup­port staff wan­ted a clear, intui­ti­ve print manage­ment inter­face for SAP and Office as well as for all other app­li­ca­ti­ons. Over­all, phy­si­cal prin­ting was to be ensu­red and SAP was to be enri­ched with some con­ve­ni­en­ce func­tions, such as qua­li­fied feed­back after a print.

“The big­gest chal­len­ge was to rea­li­se the accom­pany­ing print in batch – and not sim­ply in dia­lo­gue. Becau­se the lat­ter would be tech­ni­cal­ly very easy to do, but with 2,000 pro­duc­tion orders per day it would be far too time-con­suming,” says Koh­ler. After a mar­ket sur­vey, two sup­pliers were shortlisted.

The Prin­Tau­rus print manage­ment solu­ti­on from AKI con­vin­ced TYROLIT. “The AKI solu­ti­on was extre­me­ly ele­gant and appealed to us very much – espe­cial­ly becau­se AKI runs on the Win­dows print ser­vers and not in the SAP sys­tem,” exp­lains the IT spe­cia­list. “And over­all AKI was also the signi­fi­cant­ly more fle­xi­ble and cost-effec­ti­ve opti­on.” TYROLIT now uses Prin­Tau­rus Com­man­der, Prin­Tau­rus for ERP, Prin­Tau­rus Port­Mo­ni­tor and FAPrint. The sup­port staff are now able to set up, admi­nis­ter and mana­ge prin­ters via a uni­form inter­face – com­ple­te­ly inde­pen­dent of the ope­ra­ting system.

“But what we like best of all is ‘FAPrint’,” exp­lains Koh­ler. For the new deve­lo­p­ment of the addi­tio­nal modu­le “FAPrint” by AKI, the manu­fac­tu­rers of the con­ver­ter soft­ware and the prin­ters were also brought on board. This way, all tech­ni­cal ques­ti­ons could be cla­ri­fied at an ear­ly sta­ge and pos­si­ble sources of error could be exclu­ded. FAPrint crea­tes a sin­gle print job and com­bi­nes back­ground prin­ting from SAP with PDF docu­ments from the SAP docu­ment manage­ment CA-DMS. The employee respon­si­ble deter­mi­nes the DIN A3/DIN A4 tray selec­tion as well as the stap­ling or uses the stan­dard defaults. If, for examp­le, the­re is a paper jam or a prin­ter can­not be con­trol­led in the mean­ti­me, it is cru­cial that prin­ting con­ti­nues later at the right place so that none of the pro­duc­tion orders is incom­ple­te. This works per­fect­ly thanks to AKI.

“Ever­ything that we used to have to do manu­al­ly is now done ful­ly auto­ma­ti­cal­ly – that saves a lot of resour­ces,” exp­lains Koh­ler. And users now also recei­ve qua­li­fied feed­back on the sta­tus of the print job direct­ly – even in the SAP sys­tem. “We can also edit print data during the prin­ting pro­cess and assign alter­na­ti­ve prin­ters, for examp­le,” says Koh­ler hap­pi­ly. Every pro­duc­tion job is prin­ted com­ple­te­ly and no more print jobs are lost.

IT expert Koh­ler sums up: “The soft­ware runs excel­lent­ly and the tech­ni­cal exper­ti­se on the part of the con­ta­ct per­sons at AKI is also con­vin­cing right down the line. You have to speak the same lan­guage to be able to trans­la­te busi­ness requi­re­ments into tech­no­lo­gy. You can see AKI’s solu­ti­on com­pe­tence direct­ly in the FAPrint pro­duct. FAPrint is an abso­lute­ly cri­ti­cal and stra­te­gic app­li­ca­ti­on for us, with which we have been able to rea­li­se signi­fi­cant resour­ce savings.”

“AKI’s FAPrint is an abso­lute­ly cri­ti­cal and stra­te­gic app­li­ca­ti­on for us, which has enab­led us to rea­li­se signi­fi­cant resour­ce savings.”
Edu­ard Kohler


The bene­fits

  • Prin­ting from dif­fe­rent sys­tems is cor­rect­ly sor­ted and stap­led – in batch mode flaw­less SAP prin­ting with spooling
  • Qua­li­fied feed­back on the sta­tus of print jobs from the SAP system
  • No more lost printouts
  • In case of inter­rup­ti­ons, prin­ting con­ti­nues at the right place
  • Signi­fi­cant resour­ce savings
  • Sin­gle point of con­trol – cen­tral admi­nis­tra­ti­on of the prin­ter net­work with intui­ti­ve gra­phi­cal interface


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